We survived Hurricane Ike
Friday, September 19th, 2008 at 10:41 am by Rakesh
SnapStream is located in Houston, TX so we have the occasional the tropical storm or hurricane blow through town. This year, after a dodging tropical storm Edouard’s bullet, we took a direct hit last week from Hurricane Ike. Compared to Hurricane Rita (which we wrote about 3 years ago here, here and here), there was a lot less evacuation chaos. It was clear, to me at least, that city and county officials had closely studied the pandemonium that Hurricane Rita created 3 years ago and had built a pretty robust hurricane response plan from that experience.
The SnapStream office is about 40 miles from Galveston, where Ike made landfall, so we didn’t get hit as badly as many, but we did lose power and the office took on some water. So the office was without power for a couple of days, but we were able to restore power to most of the building by Tuesday afternoon. Our Internet wasn’t affected, but to give you an idea of infrastructure damage, take a look this electricity pole down the street from our office. It carries our Internet and electricity:
Holy hovering light pole, Batman!
I’m happy to say, though, that between yesterday and this morning, our hovering electrical pole is no longer hovering. So I’m breathing easier about our office’s power and Internet.
All of our customer-facing services were down for most of Sunday and part of Monday, but they are all back up and running now. The only thing we’re behind on now is technical support (the bulk of our support team was pretty significantly affected by the Hurricane) but we’re going to be working through the weekend to play catch-up.
Thank to everyone for their good wishes.
SnapStream is located in Houston, TX so we have the occasional the tropical storm or hurricane blow through town. This year, after a dodging tropical storm Edouard’s bullet, we took a direct hit last week from Hurricane Ike. Compared to Hurricane Rita (which we wrote about 3 years ago here, here and here), there was a lot less evacuation chaos. It was clear, to me at least, that city and county officials had closely studied the pandemonium that Hurricane Rita created 3 years ago and had built a pretty robust hurricane response plan from that experience.
The SnapStream office is about 40 miles from Galveston, where Ike made landfall, so we didn’t get hit as badly as many, but we did lose power and the office took on some water. So the office was without power for a couple of days, but we were able to restore power to most of the building by Tuesday afternoon. Our Internet wasn’t affected, but to give you an idea of infrastructure damage, take a look this electricity pole down the street from our office. It carries our Internet and electricity:
Holy hovering light pole, Batman!
I’m happy to say, though, that between yesterday and this morning, our hovering electrical pole is no longer hovering. So I’m breathing easier about our office’s power and Internet.
All of our customer-facing services were down for most of Sunday and part of Monday, but they are all back up and running now. The only thing we’re behind on now is technical support (the bulk of our support team was pretty significantly affected by the Hurricane) but we’re going to be working through the weekend to play catch-up.
Thank to everyone for their good wishes.






