Having problems with your TV channel line-up?
February 23rd, 2009 at 5:02 pm by Rakesh
A number of our users are reporting problems with their TV channel line-ups right now in Beyond TV. We license TV listings information from Tribune aka Zap2It.com. And it seems, perhaps in the midst of the switch to digital, some of their channel line-up data is incorrect.
We simply takes the data that we received from Tribune and we pass it down to Beyond TV users. So for your line-up to get fixed, we need to let Tribune know about your problem so they fix it in their data feed.
While we’re working as fast as we can to take discrepancy reports and pass them to Tribune, the fastest way to get Tribune to fix your line-up is to contact them yourselves. Per the instructions on Zap2It.com, you can submit a channel line-up discrepancy report to Tribune by emailing them the following information at feedback@zap2it.com:
Please fill-in the “Subject:” line as “Lineup Discrepancy,” and include the following information or your request will not be processed:
- Cable System Name (please copy exactly from our list of providers)
- Specific Description of Problem (channels missing or incorrect, program data incorrect, date/time of specific occurrence, etc.)
- Provider Phone Number
- Provider Service (cable, satellite)
- Apartment or Hotel Complex Name (if applicable)
- City
- State or Province (and country if outside of the United States)
- Zip or Postal Code
While I don’t recommend it, as a quickfix you could create a custom line-up using the same technique used for the HDHomeRun to customize an existing line-up and re-arrange the channels yourself. But if you do this, you’ll lose the ability for Beyond TV to automatically update your program guide in the future. You can find more information about customizing your line-up in this thread on the SnapStream forums.